Returns & Exchanges Policy
Last updated: September 2025
We hope you love using rmndr, but if you need to return your device, here’s how it works.
1. Return Eligibility
To be eligible for a return:
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The rmndr pill pot must be in working condition.
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You must include the completed Return & Refund Form, which will be provided upon request.
We do not accept returns for devices that are damaged due to misuse, neglect, or unauthorized modification.
2. Timeframe
Returns can be initiated at any time during your subscription. However, refunds will only be issued after we receive the returned device in working condition.
3. Return Shipping
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Customers are responsible for the cost of return shipping.
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We recommend using a tracked service to ensure the item reaches us safely.
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4. Exchanges
We offer free replacement of hardware if your device is faulty or stops working during your subscription. If you believe your device is defective:
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Contact our support team
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We’ll arrange for a replacement to be sent at no extra charge
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5. How to Return
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Request a return by contacting support@rmndr.co.uk or visiting the returns page here
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Complete the Return & Refund Form provided by our team
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Package the device securely and return it to the address supplied in your return instructions
6. Contact Us
For return or exchange requests, please contact: