Refund Policy

Last updated: 3rd October 2026

We want you to be happy with rmndr. This policy explains how refunds work for your rmndr subscription, your statutory rights under UK law, and how to contact us.

rmndr is sold as a subscription service comprising the rmndr mobile app and any associated dashboards. There is no hardware and nothing to return.

1. Subscriptions Purchased via the Apple App Store

If you subscribed to rmndr through Apple's App Store, billing is handled by Apple. If your plan includes an introductory free trial, you can cancel at any time during the trial in your Apple account settings and you will never be charged. After payment is taken, refund requests must be made to Apple in line with their refund policy — we cannot refund Apple-billed subscriptions directly. To request a refund from Apple, visit reportaproblem.apple.com.

Cancelling an Apple-billed subscription is done in your Apple account settings; cancellation stops future renewals but does not by itself issue a refund.

2. Subscriptions Purchased Directly From Us

New subscriptions are no longer sold through our website. If you are an existing member who subscribed via our website:

Monthly subscribers: cancellation stops your next renewal. We do not refund the current month, as you have had access to the service during that period.
Annual subscribers: we will refund any full unused months remaining on your annual plan, calculated pro-rata as one-twelfth of the annual price per unused full month. Partial months are not refunded.

You can cancel at any time via your customer portal or by emailing us (see Section 5).

3. Legacy Hardware (Smart Pill Pot)

If you received a Smart Pill Pot under an earlier version of our service, it is yours to keep in all cases — no return is ever needed, including if you cancel or receive a refund. If your pot is faulty, your rights under Section 4 and the 12-month manufacturer's warranty (from your date of delivery) continue to apply regardless of subscription status; contact us and we will resolve it at no cost to you.

4. Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or, for distance contracts concluded directly with us, your 14-day cooling-off rights under the Consumer Contracts Regulations 2013 (see our Terms of Service). If the service is faulty or not as described, you may be entitled to a repair, replacement, or refund under UK law.

5. How to Request a Refund (Direct Purchases)

Email us at hello@thermndr.com with:

The email address on your rmndr account
A brief reason for the refund (optional)

We aim to respond within 2 business days and process approved refunds within 7 days, to the original payment method.

6. Contact

Email: hello@thermndr.com

Postal address: RMNDR LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom