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Refund & Returns Policy

Last updated: 19 May 2026

We want you to be happy with rmndr. This policy explains how refunds work, your statutory rights under UK law, and how to contact us.

rmndr is sold as a subscription service. Your subscription includes the Smart Pill Pot, the rmndr mobile app, and any associated dashboards. The pill pot is yours to keep — you do not need to return it to cancel or to request a refund.

1. 30-Day Satisfaction Guarantee

If you are not happy with rmndr for any reason, you can request a full refund within 30 days of your order date. No questions asked.

A full refund covers the subscription fees you have paid to date:

  • Monthly subscribers: a refund of the £24 monthly charge.

  • Annual subscribers: a refund of the £199 annual charge.

You can keep the Smart Pill Pot. We do not require you to return it.

2. After 30 Days — Subscription Refunds

If you cancel after the 30-day window, refunds depend on the plan you are on:

  • Monthly subscribers: Cancellation stops your next renewal. We do not refund the current month, as you have had access to the service during that period.

  • Annual subscribers: We will refund any full unused months remaining on your annual plan, calculated as £199 ÷ 12 = £16.58 per unused full month. For example, if you cancel after 7 months, you will be refunded for 5 unused months (5 × £16.58 = £82.90). Partial months are not refunded.

The Smart Pill Pot remains yours to keep in all cases.

Shipping costs expcluded.

3. Faulty Products and Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your Smart Pill Pot is faulty, not as described, or not of satisfactory quality, you are entitled to:

  • A full refund within 30 days of delivery (short-term right to reject)

  • A free repair or replacement after 30 days

  • A partial or full refund if a repair or replacement is not possible or fails

For faulty product claims, we cover the cost of return shipping and replacement delivery. The 12-month manufacturer's warranty on the Smart Pill Pot applies regardless of subscription status.

4. How to Request a Refund

To request a refund, email us at support@thermndr.com with:

  • Your order number

  • A brief reason for the refund (optional)

We aim to respond within 2 business days. You do not need to return the Smart Pill Pot.

5. Refund Timeline

  • 30-day full refunds (Section 1): Processed within 7 days of confirming your refund request.

  • Subscription refunds after 30 days (Section 2): Processed within 7 days of confirming your refund request.

Refunds are made to the original payment method.

6. Subscriptions Purchased via the Apple App Store

If you subscribed to rmndr via Apple's App Store rather than directly through us, refund requests for the subscription must be made to Apple in line with their refund policy. We cannot refund Apple-billed subscriptions directly. To request a refund from Apple, visit reportaproblem.apple.com.

7. Cancelling Your Subscription

You can cancel your subscription at any time in the rmndr iOS app or via your Stripe customer portal. Cancellation stops future renewals. To request a refund of any unused portion (annual plans), follow the process in Section 4.

8. Contact

Email: hello@thermndr.com

Postal address: RMNDR LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

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