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Refund & Returns Policy

Last updated: 17 August 2026

We want you to be happy with rmndr. This policy explains how the free trial works, how refunds work, your statutory rights under UK law, and how to contact us.

rmndr is sold as a subscription service. Your subscription includes the Smart Pill Pot, the rmndr mobile app, and any associated dashboards. The Smart Pill Pot is yours to keep. You never need to return it — not during your trial, not when you cancel, and not when you claim a refund.

There are two ways to change your mind: a 10-day free trial (Section 1), and a 30-day satisfaction guarantee after that (Section 2).

1. 10-Day Free Trial

New members start with a 10-day free trial. Your Smart Pill Pot ships immediately so you can use the service during the trial.

  • You provide payment details at sign-up, but no payment is taken during the trial.

  • Your first charge is taken on day 11, unless you cancel before then.

  • If you cancel at any point before day 11, you are charged nothing at all, and the Smart Pill Pot is yours to keep.

  • Monthly members are then charged £20 per month from day 11. Annual members are charged £150 on day 11.

You can cancel during the trial at any time via your Stripe customer portal, or by emailing us (see Section 5).

The free trial is limited to one per customer, household or delivery address.

2. 30-Day Satisfaction Guarantee

If you are not happy with rmndr for any reason, you can request a full refund within 30 days of your first payment. No questions asked.

A full refund covers everything you have paid:

  • Monthly subscribers: a refund of the £20 monthly charge.

  • Annual subscribers: a refund of the £150 annual charge.

You do not need to return the Smart Pill Pot. Keep it — there is nothing to post back, and no return cost to you. Email us and we will refund you in full.

This guarantee is limited to one claim per customer, household or delivery address. It is offered in addition to, and does not affect, your statutory rights (see Section 4).

3. After 30 Days — Subscription Refunds

If you cancel after the 30-day guarantee window, refunds depend on the plan you are on:

  • Monthly subscribers: Cancellation stops your next renewal. We do not refund the current month, as you have had access to the service during that period.

  • Annual subscribers: We will refund any full unused months remaining on your annual plan, calculated as £150 ÷ 12 = £12.50 per unused full month. For example, if you cancel after 7 months, you will be refunded for 5 unused months (5 × £12.50 = £62.50). Partial months are not refunded.

The Smart Pill Pot is yours to keep in all cases — no return is ever needed.

4. Faulty Products and Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your Smart Pill Pot is faulty, not as described, or not of satisfactory quality, you are entitled to:

  • A full refund within 30 days of delivery (short-term right to reject)

  • A free repair or replacement after 30 days

  • A partial or full refund if a repair or replacement is not possible or fails

For faulty product claims we will send a replacement at no cost to you. You do not need to return the faulty pot unless we specifically ask you to — for example, to help us diagnose a manufacturing issue — and if we do ask, we cover the postage. The 12-month manufacturer's warranty on the Smart Pill Pot applies regardless of subscription status.

5. How to Request a Refund

To request a refund, email us at hello@thermndr.com with:

  • Your order number

  • A brief reason for the refund (optional)

We aim to respond within 2 business days. You do not need to return anything — for refunds under Section 2 or Section 3, we process your refund once we have confirmed your request.

If you are still within your free trial, there is nothing to refund: simply cancel and you will not be charged.

6. Refund Timeline

  • 30-day full refunds (Section 2): Processed within 7 days of confirming your refund request.

  • Subscription refunds after 30 days (Section 3): Processed within 7 days of confirming your refund request.

Refunds are made to the original payment method.

7. Subscriptions Purchased via the Apple App Store

If you subscribed to rmndr via Apple's App Store rather than directly through us, refund requests for the subscription must be made to Apple in line with their refund policy. We cannot refund Apple-billed subscriptions directly. To request a refund from Apple, visit reportaproblem.apple.com.

8. Cancelling Your Subscription

You can cancel your subscription at any time via your Stripe customer portal. Cancelling during your free trial means you are never charged. Cancelling after that stops future renewals but does not issue a refund on its own — to request a refund, follow the process in Section 5.

9. Contact

Email: hello@thermndr.com

Postal address: RMNDR LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

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