Shipping Policy

Last updated: 25 April 2026

At rmndr, we aim to get your Smart Pill Pot to you as quickly and reliably as possible. Below you'll find details about how we handle shipping, delivery times, and what happens in the rare case of delays or lost packages.

1. Dispatch Times

Orders are typically dispatched within 1–2 working days from the time of purchase.
You will receive a confirmation email once your order has been processed and shipped.
If for any reason we are unable to dispatch your order within 30 days of purchase, we will notify you by email. You will have the right to cancel and receive a full refund in that case.

2. Delivery Time & Location

We currently only ship within the United Kingdom. We plan to expand to other markets in future.
Standard delivery usually takes 2–5 working days from dispatch.
Standard UK delivery is included in the product price at no extra cost.

3. Couriers

We use reliable UK courier services (e.g. Royal Mail, DPD, or similar) depending on your location and order volume.
Where possible, tracking information will be provided via email.

4. Risk and Title

The Smart Pill Pot remains at our risk until it is delivered to you. Title and risk pass to you upon delivery. Please inspect packages upon receipt and notify us promptly of any missing, incorrect, or damaged items.

5. Delays & Lost Shipments

If your order has not arrived within 10 working days from dispatch, please contact us. This timing aligns with the carrier's own thresholds for declaring an item lost.
In the event of a lost or significantly delayed shipment, we will send a replacement at no additional cost.

6. Contact Us

If you have any questions about your shipment, please reach out to us at:

📧 hello@thermndr.com