Terms of Service

Last updated: 3rd October 2026

Welcome to rmndr. These Terms of Service ("Terms") govern your access to and use of our iPhone application ("App") and any associated services or dashboards (collectively, the "Service"), provided by rmndr ltd, a company registered in England and Wales (company number 16811293) ("rmndr," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1) Eligibility

You must be at least 16 years old to use the Service. If you are a parent or legal guardian using the Service for or on behalf of a dependent under 16, you represent that you have the legal authority to do so and accept responsibility for the dependent's use.

2) Description of the Service

The Service consists of:

an iPhone app that provides medication reminders, dose logging, and adherence analytics;
a photo check-in feature, which is how you log each dose. It uses your device's camera and a third-party AI image-recognition service to confirm a dose check-in by recognising your medication container; and
an optional dashboard through which you may share medication data with third parties (e.g., family or carers).

You are responsible for having a compatible device/OS, granting required permissions (e.g., notifications, and the camera, which is needed to log doses), and keeping the App updated.

3) User Responsibility and Limitations of the Service

rmndr is a reminder and habit-tracking tool. It is not a medical device, does not provide medical advice, and is not a substitute for the judgement of a qualified healthcare professional.

3.1 You are responsible for your own medication.

By using rmndr, you acknowledge and agree that:

You are solely responsible for taking your medication correctly, on time, in the dose prescribed, and in line with the instructions of your prescribing healthcare professional.
rmndr does not verify the accuracy of the medication names, dosages, schedules, or any other information you enter into the App. The reminders rmndr sends are based entirely on what you enter, and rmndr is not responsible for errors arising from incorrect input.
You should follow your healthcare professional's instructions, not the App, in any case where the two differ.
rmndr is intended as a supplementary aid. You should not rely on it as your sole means of remembering to take medication, particularly for medication that is time-critical, life-sustaining, or where missed or delayed doses pose a serious health risk (for example, anti-rejection medication, certain cardiac drugs, or insulin).
If you have a condition where missed or delayed doses pose a serious risk, you should discuss with your healthcare professional whether any reminder system, including rmndr, is appropriate for you and what additional safeguards you should put in place.

3.2 Reminders are not guaranteed.

rmndr's reminders depend on technologies that are outside our complete control. We cannot guarantee that every reminder will be delivered or received. Reasons a reminder may not reach you include, but are not limited to:

Phone settings (Do Not Disturb, Focus modes, Silent mode, notifications disabled)
Operating system or App updates
Mobile network or Wi-Fi outages
Low or depleted battery
Hardware faults in your phone
Issues with Apple's notification servers
App or backend service downtime, including planned maintenance
Force majeure events

While rmndr uses iOS Critical Alerts to deliver reminders even when your phone is on silent or in Do Not Disturb mode, this feature depends on iOS and is not guaranteed in all circumstances.

3.3 Photo check-in is not guaranteed.

The photo check-in feature uses automated image recognition provided by a third-party AI service. By using this feature, you acknowledge and agree that:

Image recognition is not perfectly accurate and may occasionally fail to recognise a medication container, or recognise one incorrectly. A successful photo check-in confirms only that a container appears to be present — it does not verify that you actually took your medication, took the correct medication, or took the correct dose.
Photo check-in requires camera permission, adequate lighting, and an internet connection. Doses can only be logged by photo check-in. If recognition fails, you will need to take another photo; if the feature is unavailable, you will not be able to log a dose until it is restored.
Photo check-in does not alter your responsibilities under Section 3.1: you remain responsible for taking your medication whether or not a check-in succeeds.

How verification photos are handled is described in our Data & Privacy Policy.

3.4 In an emergency.

rmndr is not designed for, and must not be used in, medical emergencies. If you are experiencing a medical emergency, call 999 or NHS 111 immediately. Do not rely on the App for any urgent medical situation.

3.5 No medical advice.

Any information presented in the App — including dose history, adherence statistics, streaks, achievements, and dashboard summaries — is for personal informational purposes only. It is not medical advice, diagnosis, treatment, or a clinical record. You should not make medical decisions based on rmndr, and you should not share rmndr data with healthcare professionals as a substitute for clinical records or medical history.

3.6 Dashboard sharing.

rmndr lets you invite a "care-team member" — for example a family member, friend, or healthcare professional — to view a dashboard showing your medication adherence in real time and over longer periods.

By using this feature, you acknowledge and agree that:

Sharing is not a substitute for active care. A care-team member viewing your dashboard does not constitute medical supervision, professional caregiving, or any guarantee that someone will notice or respond to a missed dose. We do not alert care-team members to missed doses or send any kind of emergency notification on your behalf. If you require active supervision of your medication, you should arrange this through appropriate clinical or care services, not through rmndr.
You choose what to share. When you invite a care-team member, you give explicit consent for rmndr to share your medication adherence data with that person. You can revoke this access at any time in the rmndr App. Revoking access prevents future viewing but cannot recall data the care-team member has already seen, screenshotted, or otherwise recorded.
You are responsible for who you invite. rmndr does not verify the identity of care-team members. You are responsible for entering the correct contact details and for ensuring the person you invite is someone you trust to see your medication and adherence data, which may include sensitive health information.
Care-team members do not assume responsibility for your medication. A care-team member viewing your dashboard is not legally or clinically responsible for ensuring you take your medication, regardless of any informal agreement between you. You remain solely responsible for your own medication as set out in Section 3.1.
Healthcare professionals. rmndr is not a clinical record system. If you share your dashboard with a healthcare professional, the data is informational only and is not a substitute for clinical records, medication reviews, or professional medical advice.

3.7 Allocation of risk.

Subject always to Section 12 (Limitation of Liability) and to the rights you have under the Consumer Rights Act 2015 and other applicable consumer protection law that cannot be excluded, you accept that the risk of relying on rmndr to remind you to take medication rests with you, and that we are not liable for missed doses, delayed doses, doses taken at incorrect times, or any health consequence of these.

Nothing in this Section 3 limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

4) Account, Security & Acceptable Use

You are responsible for safeguarding your account credentials and for all activities under your account.
Do not misuse the Service, including attempting to access it by any means other than the interfaces and instructions we provide; probing, scanning, or testing the vulnerability of any system or network; interfering with or disrupting the integrity or performance of the Service; submitting content to the photo check-in feature other than genuine images of your own medication container; reselling or leasing the Service; or sharing accounts.
If the dashboard allows sharing, you are responsible for whom you share with and for revoking access when appropriate.

Deleting your account. You can delete your account at any time in the App under Profile → Delete profile. Your account and health information are deleted immediately, as described in our Data & Privacy Policy. Deleting your account does not cancel an App Store subscription: cancel it separately in iPhone Settings › your name › Subscriptions. Existing website members should cancel in My Memberships on thermndr.com.

When we may suspend or close your account. We may suspend or close your account if you seriously or repeatedly breach these Terms, misuse the Service (including the photo check-in feature), act unlawfully, or if we are required to do so by law. Where reasonable, we will warn you first and give you a chance to put things right. If we stop providing the Service altogether, we will give you reasonable notice.

5) License & Intellectual Property

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to install and use the App solely to access and use the Service for personal, non-commercial purposes.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the App except to the extent such restrictions are prohibited by law.

All intellectual property rights in the Service are owned by rmndr or its licensors. We reserve all rights not expressly granted.

Your content. You own the information you put into rmndr, such as your medications, reminders, dose records and photos. You give us permission to use it only as needed to provide the Service to you, including processing it through our service providers, such as our AI image-recognition partner, as described in our Data & Privacy Policy. This permission ends when you delete the content or your account, except where we must keep information by law.

6) Third-Party Services & App Stores

Your download and use of the App may be subject to the terms of the relevant app store (e.g., Apple App Store). Where you subscribe or pay through an app store, the store's billing, refunds, and cancellation rules may apply in addition to these Terms.

The photo check-in feature relies on a third-party AI image-recognition service provider. We may change this provider from time to time without notice, provided the data protection commitments described in our Data & Privacy Policy continue to be met. rmndr is not responsible for third-party services or platforms.

7) Subscriptions, Billing, Taxes & Price Changes

Service. rmndr is sold as an auto-renewing subscription, billed monthly or annually at the price and billing frequency shown at the point of purchase.
Free trial (App Store). New subscribers via the Apple App Store get a 3-day free trial, available once per Apple ID. No payment is taken during the trial. Unless you cancel at least 24 hours before the trial ends, your subscription converts automatically to the paid plan you selected, and payment is charged to your Apple account.
Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled. For App Store subscriptions, you must cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
Billing & taxes. Fees are charged in the currency shown at purchase and may include applicable taxes (e.g., VAT). If you subscribe via the Apple App Store, billing is handled by Apple under your Apple account.
Cancellation (App Store). Cancel in iPhone Settings › your name › Subscriptions at least 24 hours before the end of your trial or current billing period. Cancelling stops future renewals; refunds for App Store purchases are handled by Apple.
Existing website memberships. New subscriptions are no longer sold through our website. Existing website memberships continue, and renew, until cancelled. You can cancel at any time in My Memberships on thermndr.com. Refunds for website memberships are governed by Section 2 of our Refund Policy.
Effective date & refunds. Cancellations take effect at the end of the current billing period, and you keep access until then. Refunds are governed by our Refund Policy, which forms part of these Terms; refunds for App Store purchases are handled by Apple under Apple's refund process.
Price changes. We may change prices or billing terms. We will always give you notice before a price change takes effect, and you can cancel before it does. For App Store subscriptions, Apple will also notify you and, where its rules require, ask for your agreement before charging the new price.

8) UK Consumer Cooling-Off Rights (Distance Contracts)

If you are a UK consumer and you subscribe directly through our website, the Consumer Contracts Regulations 2013give you a 14-day cooling-off period from the day after the contract is concluded, during which you may cancel your subscription without giving a reason.

Use of the Service during the cooling-off period. If you ask us to start the Service during the cooling-off period, you may be charged a proportionate amount for the Service provided before cancellation. If the Service has been fully performed within the 14 days after your express request to start, the right to cancel may be lost.

How to exercise. Contact hello@thermndr.com with your order details. If you purchased via an app store, the store's process may apply.

9) Service Availability; Updates; Beta Features

The Service may be unavailable from time to time for maintenance, updates, or due to third-party outages (e.g., push-notification providers, image-recognition providers, internet connectivity). We do not guarantee continuous or error-free operation.

We may introduce beta, trial, or pre-release features; such features are provided "as is," may be withdrawn, and may have different or lesser support.

We may modify or discontinue features of the Service. For material changes, we will provide notice as reasonable.

10) Privacy

Your use of the Service is subject to our Data & Privacy Policy (the "Privacy Policy") available at https://thermndr.com/data-privacy-policy. The Privacy Policy explains how we collect, use, and protect your personal and health-related data, including medication verification photos, optional demographics (gender and age band), aggregated/de-identified analytics, and business transfers. By using the Service, you acknowledge the Privacy Policy.

11) Disclaimers

To the fullest extent permitted by law, the Service and App are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that reminders/alerts will be delivered or received, that photo check-in will correctly recognise a medication container, or that the Service will be uninterrupted or error-free.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.

12) Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Subject to the foregoing, rmndr and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, use, goodwill, or profits, arising out of or relating to your use of the Service.

To the extent permitted by law, our total aggregate liability to you under or in connection with these Terms is limited to the greater of (a) the total amount you have paid to rmndr in the 12 months preceding the event giving rise to the claim, or (b) £100.

Consumers' mandatory statutory rights are not affected.

13) Indemnity (Limited)

You agree to indemnify and hold rmndr harmless from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your misuse of the Service; (b) your violation of these Terms; or (c) your violation of law — but only to the extent such claims are caused by your acts or omissions and not by rmndr's negligence or breach.

14) Force Majeure

We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, labour disputes, governmental actions, utility or telecommunication failures, platform push-service outages, third-party API outages, or internet disturbance.

15) Assignment; Business Transfers

We may assign or transfer our rights and obligations under these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, or sale of assets. We will provide notice where required by law. You may not assign these Terms without our prior written consent.

16) Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England shall have jurisdiction, without depriving consumers of any mandatory rights under the law of their habitual residence.

17) Notices & Electronic Communications

We may provide notices by email, in-App messages, or by posting on our website. By using the Service, you consent to receive communications electronically. Please keep your contact details up to date.

Company details:

Company name: RMNDR LTD
Company number: 16811293
Registered office: 86-90 Paul Street, London, EC2A 4NE, United Kingdom

18) Changes to These Terms

We may update these Terms from time to time (for example, for legal, technical, or business reasons). When we do, we will update the "Last updated" date above and, where required by law or where changes are material, provide additional notice and/or request consent. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19) Contact Us

Email: hello@thermndr.com

Postal: RMNDR LTD, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Website: www.thermndr.com

20) Miscellaneous

Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Entire Agreement. These Terms, together with the Privacy Policy and any additional terms presented to you for specific features or promotions, constitute the entire agreement between you and rmndr regarding the Service.